Support and contact
We’re here for you. Questions about your account, a problem with the app, or something that doesn’t feel right: we read every message.
Contact us
Email us any day. We read every message and reply as soon as we can, usually within 2 hours between 08:00 to 20:00.
In danger right now?
Do not wait for us. Call the police or emergency services first. Then report it in the app.
Common things
- Report or block someone
- Open the “···” menu on any profile or chat, or go to the Safety centre in the app. Blocking is instant and the other person is not told. See how reports work in the community guidelines.
- Appeal a warning, pause or ban
- Open the app: it shows what happened, the rule involved and an Appeal button. You can appeal once, within 30 days, and a person on our team reviews it within 48 hours. If you cannot open the app, email us with the email address you sign in with.
- I cannot sign in
- Sign in with Google or with a code we email you. If the code does not arrive, check your spam folder, then email us and we will help. Never share a sign-in code with anyone, not even us.
- Download a copy of my data
- In the app, go to Settings, then Consents and my data, then Download my data. If you cannot use the app, message us.
- Delete my account
- In the app, go to Settings, then Account, then Delete account. Or use the delete account page without the app.
- I am the police, a court or a lawyer
- Read how we respond to police, court and data requests.
- I want to report a child safety concern
- Report the profile in the app, or see our child safety standards for who to contact.